Total Quality Management implementation

Description

Description

This workshop provides participants the main concepts and techniques of Total Quality Management (TQM). During the workshop, some of the topics that are covered are: process focus, service quality, customer satisfaction, process controls and capability. This will give attendees the knowledge and skills to implement quality improvement processes in their workplace in line with the TQM philosophy.

Who should attend

Executives, managers, engineers, professionals, program and project managers, and consultants seeking insight and skills in setting, measuring, tracking, and attaining organizational goals and demonstrable results.

Objectives

Upon successful completion of this course, participants will be able to:

• Know prerequisites of evolution of TQM and significance of quality guru’s works
• Use the TQM tools and techniques to assess their organization’s performance
• Successfully implement TQM to improve their organization effectiveness
• Assess where their organization stands on quality management with the respect fo the ISO 9000 quality management standard and the Baldrige Award criteria.

Outline

• Defining TQM
• Principles of Total Quality Management
• TQM tools and techniques
• TQM benefits