Quality Management

Description

Presentation of the course

This course introduces participants to the main concepts of quality management: quality of products and services, quality control, quality assurance, total quality.

Who is this course for?

For anyone wishing to acquire the global vision of the functioning of a company or a non-profit organization:

• Executives managers,
• Project or program managers and managers,
• Bachelor or Master students in economics and management,
• business consultants

Learning objectives

At the end of this course, participants will be able to:

• Understand the concept of change
• Understand and use quality management concepts
• Identify the key components of a quality management system
• Describe the factors that cause quality management systems to fail
• Understand the principles of standardization and conformity assessment
• Develop a quality-centric approach to implementing quality

Discussed subjects

• Introduction
• Organization and quality
• The scope of the quality management system
• The components of the quality management system

What you receive

• 76 slides
• Participant’s manual